Job Description: Store Front Receptionist
Location: Hargeisa, Somaliland
Ziqqi.com is building the leading e-commerce platform for East Africa. With thousands of items available across a wide variety of categories, Ziqqi will provide high-quality goods to customers across the continent. The company is launching its operations in Hargeisa, Somaliland.
Reporting to the Customer Support Manager, the candidate is responsible for ensuring customer satisfaction in all interactions with Ziqqi. The Store Front Receptionist will be responsible for ensuring customers have a positive experience with Ziqqi when walking in or calling the company’s Jigjiga yar storefront.
- Assist walk-in customers in registering for Ziqqi.com, placing orders, and any other services through the website they require
- Track orders placed in the store and report daily to the Customer Support Manager
- Ensure the storefront consistently maintains excellent level of customer service, and provides a unique e-commerce shopping experience in Hargeisa
The Ideal Candidate:
- Experience working in a customer support / sales environment
- Strong capacity for prioritizing and managing a busy storefront, ability to keep track of multiple customer issues at once
- Exceptional communication and inter-personal skills in Somali. English proficiency is a plus.
- Ability to work independently, responding to new challenges as they arise
As a start-up company working in a new industry for Somaliland, staff will have to be flexible and adaptable to succeed. The Store Front Receptionist will have the opportunity to assist in building this company from the ground up. Ziqqi is seeking to build a team that is comfortable presenting new ideas, working collaboratively, and thinking outside the box. The Store Front Receptionist will have the chance to extend their efforts in coordination with the Customer Support Manager and General Manager; creativity and an entrepreneurial spirit are a must!
Please fill out an application at bit.ly/ziqqiSL to apply.
Ziqqi.com an Online Shopping in Somaliland
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